Citizen Services
Streamline permit end to end process from intake to issuance.
Business Challenge
Fast growing city with pressure on citizen services to be delivered with limited staff & funding. Staff to citizen ratio is increasing. The number of permit applications is growing and turn around time is getting longer.
Customer Outcome
- Modern Web UI from legacy Desktop app with extensive usability design.
- Processing intelligence with visibility into application status, metrics, and reporting.
- Reduced the number of applications to be used by the end user.
- Speed of processing documents per person.
Our Approach
- Selected a solution that not only meets the immediate problem but also a platform that will be useful for expanding on the transformation journey for the Planning and development department.
- Identified opportunities for integrations with the core application (AMANDA) during the process
- Discovered the accuracy of extraction / automation challenges and guide the customer on the process changes along with the IT solution